Shipping / Policies


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TO ORDER. . . . . IT'S EASY!

We accept
VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, PayPal, Money Order, and personal check (*). 

SHIPPING / SALES TAX . . . Most items will ship Fed Ex or USPS. We make every effort to process your order within 24 hours on all stock items. We have daily pick-up by Fed Ex at our location Monday through Friday and USPS drop off. Most shipments will arrive within 3-5 days. Please contact us or put some type of comment in the comments field of the order form if any item ordered has a time-frame deadline. Special shipping arrangements can be made for very large orders or very large items. We are required to charge sales tax on all orders shipped to addresses within Ohio, USA only. No tax will be charged on orders shipped outside the state of Ohio, USA.

BARN STARS
There may be a week or two delay in shipping due to the high volume of stars being individually handmade and painted by the Amish family. If this needs to be rushed for a last minute gift, let us know and we will work with you as needed. These products are not mass produced in a factory, our stars are heavy-duty galvanized metal individually hand cut, bent, and painted one wing at a time. Our stars and hearts are made in the U.S.A. by Amish farmers and are worth the slight wait for shipping.

BASKETS
If we do not have the custom selected colors of your basket in inventory - we will custom order it with our basket crafters. It usually does not take but a couple days for the basket to be ordered, made and then picked up. We assure you that we will pack your basket as soon as it is available and get it right out to you.

WAGON WHEELS
We have a very large inventory of all sizes of our wheels at most times. However, due to the large quantity of orders and various sizes that are ordered, there may be, from time-to-time, a delay in having the wheels available to ship. Please contact us regarding availability if you are on a tight dead-line and need them by a certain date.  We will ship the wheels as soon as we have them available.

NOTE:
Please note that our site is set up to charge your credit card for your order at the time your order is placed.


You can estimate shipping costs by adding the weight codes together and finding the combined shipping costs for that code:

Weight Code
From: To: Add:
.01 - .19 - $2.00
.2 - .29 - $5.00

.3 - 1.99 - $8.00
2 - 3.99 - $10.00

4 - 5.99 - $13.50
6 - 10.99 - $16.50

11 - 15.99 - $22.50
16 - 19.99 - $26.50

20 - 25.99 - $32.50
26 - 30.99 - $36.50

31 - 40.99 - $43.50
41 - 49.99 - $51.00

50 - 60.99 - $56.00
61 - 65.99 - $66.00

66 - 70.99 - $71.00
71 - 75.99 - $76.00

76 - 80.99 - $81.00
81 - 90.99 - $91.00

91 - 99.99 - $100.00
100 - 109.99 - $125.00

110 - 139.99 - $150.00
140 - - $200.00

Please contact us for anything over 150.

TERMS. . . . . . Payment to accompany order.

(*) NOTE: Payment by Personal Check will delay shipping by approximately 10 days to allow check to clear.

RETURN POLICY. . . .. We will accept returns for a full refund of the purchase price if you are unhappy for any reason within 15 days less a 20% restocking fee; However, no shipping costs will be refunded. Please email us at tracerinv@aol.com or by filling in the fields below with your email address and information concerning the return so we can watch for it to arrive. Upon arrival, full refund (less shipping and restocking fee) will be applied to original payment method. SPECIAL ORDERS. . . . Cancellation of special order items after project has been started will result in a 25% cancellation fee.

PHONE. . . . .Call (419) 756-1941, between 9:00 am and 4:00 pm, EST Monday - Friday if you have any questions.

WRITE. . . . . . Rustic Primitive Decor, 322 Garver Road, Mansfield, OH 44903



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Please feel free to contact us at:  
Rustic Primitive Decor, 322 Garver Road, Mansfield, OH  44903

(419) 756-1941

Email:  CustomerSupport@RusticPrimitiveDecor.com


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